Delivery & Return Policy

Effective Date: January 10, 2025

At Blooms by Celeste, we understand that flowers are often sent for life’s most meaningful moments. We take care to ensure every order is prepared thoughtfully and delivered as fresh and promptly as possible.

Blooms by Celeste is operated by High 5 Wholesale, doing business as Blooms by Celeste.

This Delivery & Return Policy explains our delivery procedures, substitutions, cancellations, replacements, refunds, and how to contact us if there is an issue with your order.

1. Delivery Policy

Delivery Areas

Blooms by Celeste provides floral delivery to eligible residential, business, funeral home, hospital, and other addresses within our available delivery areas.

Delivery availability is determined by the recipient’s location, product availability, local florist availability, delivery partner availability, and the delivery date selected during checkout.

Some products or delivery options may not be available in all locations.

Standard Delivery

Standard delivery generally takes 3–7 days, depending on the recipient’s location and the product ordered.

The estimated delivery date shown during checkout is provided for planning purposes. Although we make every reasonable effort to deliver on the requested date, delivery dates and times may be affected by product availability, weather, holidays, local conditions, and other circumstances outside our reasonable control.

Same-Day Delivery

Same-day hand delivery may be available in select areas for qualifying orders placed before 1:00 PM local time.

Same-day availability is subject to:

Recipient location
Product availability
Local florist availability
Delivery capacity
The time the order is placed
Holidays and peak floral periods
Weather and local conditions

Same-day delivery is not guaranteed for every product or location unless expressly confirmed during checkout.

Orders placed after the applicable cutoff time may be delivered on the next available delivery date.

2. Delivery Times

We make every reasonable effort to have your order delivered within normal local delivery hours.

However, because floral deliveries are coordinated through florists and delivery providers, we cannot guarantee delivery at a specific time of day unless a specific delivery service has been expressly offered and confirmed.

During high-volume periods, including:

Valentine’s Day
Mother’s Day
Christmas
Thanksgiving
Easter
Major holidays
Severe weather events

deliveries may occur earlier or later than normal.

We appreciate your understanding during these peak periods.

3. Funeral, Hospital, Business, and Special Deliveries

For funeral services, memorials, hospitals, schools, businesses, hotels, care facilities, and other locations with specific receiving procedures, we will make reasonable efforts to coordinate delivery according to the information provided with your order.

Please provide complete and accurate information, including when applicable:

Funeral home or facility name
Name of the deceased
Service or viewing time
Hospital name
Patient name and room number
Business name
Recipient’s department or suite
Hotel name and room information
Any applicable delivery instructions

Hospitals and other facilities may restrict deliveries to certain departments, rooms, or patients.

We are not responsible for delays, refused deliveries, or redirected deliveries caused by policies or restrictions imposed by the receiving location.

4. Delivery Fees

Applicable delivery, service, or handling charges will be displayed during checkout before you complete your purchase.

Blooms by Celeste may periodically offer free delivery on qualifying orders, including orders over a specified purchase amount. Any free-delivery promotion is subject to the terms, minimum purchase requirements, eligible delivery areas, and dates stated with the applicable offer.

Delivery fees and promotional offers may change from time to time.

5. Delivery Confirmation

When available, we may send an email or other notification once your order has been delivered or when we receive confirmation from the fulfilling florist or delivery provider.

For deliveries to businesses, hospitals, funeral homes, hotels, apartment buildings, or other managed locations, an order may be considered delivered when it has been accepted by an authorized person such as:

Reception staff
Front desk staff
Security personnel
Funeral home staff
Hospital staff
Building management
Another person reasonably believed to be authorized to accept the delivery

6. Recipient Availability and Failed Deliveries

Please make sure the recipient’s:

Full name
Street address
Apartment, suite, or unit number
ZIP code
Phone number
Delivery instructions

are accurate when placing your order.

If the recipient is unavailable, the florist or delivery provider may, when reasonably appropriate:

Leave the arrangement in a safe location
Leave it with a neighbor
Leave it with reception, security, or another authorized person
Contact the recipient to coordinate delivery
Attempt redelivery

The method used will depend on the location, weather, product, security concerns, and the judgment of the delivery provider.

If delivery cannot be completed because of an incorrect or incomplete address, restricted access, recipient unavailability, refusal of delivery, or other circumstances outside our control, additional delivery or redelivery fees may apply.

Please contact us as quickly as possible if you discover an error in the recipient’s delivery information.

7. Floral Substitution Policy

Flowers are natural and seasonal products. Availability may vary based on season, region, weather, market supply, florist inventory, and quality.

Occasionally, a particular flower, color, vase, basket, container, ribbon, greenery, or decorative element pictured on our website may not be available.

When necessary, we may substitute an unavailable item with another item of similar style and equal or greater value.

Our goal is to preserve the arrangement’s:

Overall appearance
Style
Color palette
Theme
Quality
Value

Whenever possible, the overall character and value of the arrangement you selected will be maintained.

For arrangements built primarily around a particular flower variety, we will make reasonable efforts to preserve that flower type. However, substitutions may still be necessary when availability or quality standards require them.

8. Return Policy

Because flowers, plants, and many floral products are perishable and individually prepared, we generally cannot accept physical returns after an order has been delivered.

However, your satisfaction is important to us.

If your order arrives damaged, significantly different from what was reasonably expected, or does not meet our quality standards, please contact us as soon as possible and preferably within 24 hours of delivery.

We will review the issue and work with you toward an appropriate resolution.

9. Damaged or Unsatisfactory Orders

If you experience a problem with your order, please contact our customer care team and provide:

Your order number
Purchaser’s name
Recipient’s name
Delivery date
A description of the issue
Clear photographs of the arrangement or product, when available

Photos help us evaluate quality concerns and resolve issues more quickly.

Please do not discard the flowers, arrangement, container, or damaged product until your request has been reviewed, as we may need additional information.

10. Refunds, Replacements, and Credits

After reviewing your concern, Blooms by Celeste may, depending on the circumstances, offer an appropriate remedy such as:

Replacement of the arrangement
Redelivery
Store credit
Partial refund
Full refund

The appropriate resolution will depend on the nature of the issue and the circumstances surrounding the order.

Refunds, when approved, are generally returned to the original payment method.

Please allow additional processing time for your bank, credit card company, or payment provider to post an approved refund to your account.

A refund or replacement may not be available when the issue results from circumstances outside our reasonable control, including:

Incorrect delivery information supplied by the customer
Recipient refusal
Recipient unavailability
Restricted building or facility access
Failure to follow flower or plant care instructions
Damage occurring after successful delivery
Normal variations in flowers or plants
Reasonable floral substitutions
Severe weather or other circumstances beyond our control

Nothing in this policy limits any rights you may have under applicable law.

11. Order Changes

If you need to change:

Recipient information
Delivery address
Card message
Delivery date
Product selection
Other order details

please contact us immediately.

We will make reasonable efforts to accommodate requested changes, but changes cannot be guaranteed once an order has entered preparation or delivery.

Additional charges may apply if a delivery address is changed after fulfillment has begun.

12. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders scheduled for a future delivery date should generally be canceled at least 24 hours before the scheduled delivery date whenever possible.

For same-day orders, please contact us immediately after placing the order. Once the florist has begun preparing the arrangement or the order has been assigned for delivery, we may be unable to cancel it.

Approved cancellations will generally be refunded to the original payment method.

Because floral arrangements are perishable and often prepared specifically for the recipient, we reserve the right to deny a cancellation or deduct reasonable costs already incurred when preparation or fulfillment has already begun.

13. Incorrect Delivery Information

Customers are responsible for reviewing all recipient and delivery details before submitting an order.

Blooms by Celeste is not responsible for delivery problems caused by inaccurate or incomplete information provided during checkout.

If an incorrect address is provided and the order has already been prepared or dispatched, we will make reasonable efforts to assist. However, additional delivery charges, replacement costs, or other fees may apply.

14. Weather and Circumstances Beyond Our Control

Flower deliveries may occasionally be delayed or affected by circumstances beyond our reasonable control, including:

Severe weather
Flooding
Snow or ice
Road closures
Traffic disruptions
Natural disasters
Power outages
Government restrictions
Carrier disruptions
Supply shortages
Emergencies
Events affecting local florist operations

When these circumstances occur, we will make reasonable efforts to complete the delivery as soon as conditions allow.

15. Our Freshness and Satisfaction Commitment

We want every Blooms by Celeste order to create a meaningful moment.

Our flowers are selected and arranged with freshness and presentation in mind. Because flowers are natural products, variations in size, shape, color, bloom stage, and appearance are normal and do not necessarily indicate a quality problem.

If something is not right with your order, please contact us promptly.

We would appreciate the opportunity to review and resolve your concern before you initiate a payment dispute or chargeback.

16. Contact Us

For questions regarding delivery, order changes, cancellations, damaged flowers, replacements, refunds, or any other order concern, please contact:

Blooms by Celeste
High 5 Wholesale, doing business as Blooms by Celeste

13601 Preston Rd, Ste 104W
Dallas, TX 75240

Phone: (318) 422-3755
Email: cs@bloomsbyceleste.com

Our customer care team will make reasonable efforts to assist you and resolve any concerns regarding your order.